Last updated: 28 October 2025

These Terms of Service (Client Terms ,Agreement) govern how Raudar (ABN 94 603 361 066) (Raudar, we, us, our) supplies services and digital content (Services) to the purchaser (Client, you, your) when you buy through our online checkout powered by Stripe (or Stripe-supported payment methods).

By clicking Pay/Checkout, creating an account, accessing any Services, or otherwise indicating acceptance online, you agree to this Agreement.

1. How this Agreement applies

1.1 Online purchase only. You purchase Services through our website/checkout.
1.2 Service descriptions. The product or course page/offer page at purchase (title, inclusions, access period, any prerequisites) forms part of this Agreement to the extent it’s clearly stated at checkout.
1.3 Order of precedence. If anything conflicts, (a) any Special Offer terms shown at checkout prevail, then (b) this Agreement, then (c) general website terms/policies.

2. Services

2.1 What you get. We will supply the Services you select and pay for at checkout (e.g., online courses, learning materials, eBooks, certificates, community features).
2.2 When. Access starts once Stripe confirms payment, then we provision your access on Raudar's website/course portal (or via emailed instructions).
2.3 Who may use. Access is for the named purchaser or the number of authorised users you buy (see clause 5). You must not share logins.
2.4 Changes. We may make non-material changes (UI, content updates, bug fixes). Material changes that reduce value won’t apply to you unless required by law or agreed.

3. Important disclaimers (no legal/financial advice, no guaranteed outcome)

3.1 General information only. Services are educational/informational. They are not legal, financial, or other professional advice. Obtain your own professional tailored advice before acting.
3.2 No guarantees. Outcomes depend on your context and effort. We do not guarantee specific results or regulator decisions.
3.3 Compliance remains yours. Services may assist with compliance, but you are responsible for meeting your obligations.
3.4 Stock images & AI. We may use stock media and/or AI tools. Depictions may not be real people/events.
3.5 Third-party services. We rely on third-party platforms (hosting, LMS, payment, analytics, email marketing, course platform etc.). We’ll act reasonably in our selections, but we do not control their operations.

4. Your obligations

4.1 Provide accurate info. You must give us complete and current information reasonably needed to supply Services.
4.2 Tech requirements. You and your users need reliable internet, compatible devices/software, and permitted network settings.
4.3 Lawful use. Do not infringe IP, privacy or other rights; do not upload unlawful/defamatory/harmful content; do not attempt to bypass security or scrape content.
4.4 Premises (if onsite applies). If any component occurs at your premises, you must ensure safe access, approvals/inductions and WHS compliance, delays/costs caused by access issues are on you.

5. Participants / authorised users

5.1 Scope of use. Only the purchaser (or the number of seats bought) may access the Services. You must manage enrolments and ensure each Participant uses their own login.
5.2 integrity. Participants must keep logins confidential.
5.3 Support. If access problems arise, email [email protected].
5.4 Your responsibility. You are responsible for your acts/omissions and you indemnify us for losses caused by misuse or breach of this clause.

6. Timing & availability

6.1 Access windows. Any stated access period, cohort dates or deadlines apply as shown at checkout. Extensions may attract fees.
6.2 Uptime. We aim for high availability, but maintenance/outages may occur. We’ll act reasonably to minimise disruption.

7. Fees, taxes & payment

7.1 Prices. All prices are in AUD unless stated otherwise.
7.2 Payment processor. Payments are processed by Stripe (or supported methods such as Apple Pay/Google Pay). By paying, you authorise Stripe to charge your selected method and, where relevant, to store tokens for permitted future transactions (e.g., instalments/subscriptions).
7.3 Receipts & invoices. A receipt is issued on successful payment. If a tax invoice is required, it will be provided electronically.
7.4 Surcharges. We may charge permitted card surcharges where disclosed at checkout.
7.5 Chargebacks & disputes. If you dispute a charge, please contact us first at [email protected]. Unfounded chargebacks may result in access suspension and recovery of Stripe dispute fees and reasonable costs.

8. Subscriptions & renewals (if applicable)

8.1 Auto-renew. If you purchase a subscription, it will auto-renew at the then-current price for the stated term (e.g., monthly/annual) until cancelled.
8.2 Managing billing. You can cancel future renewals anytime before the renewal date by emailing [email protected] (allow reasonable processing time).
8.3 After cancellation. Access continues until the end of the paid term. Then it stops. No pro-rata refunds for partial terms unless required by law.
8.4 Failed payments. If a renewal fails, we may retry your payment method(s) and suspend access until payment succeeds.

9. Refunds & Australian Consumer Law

9.1 Digital/online nature. Because our Services are digital and/or begin immediately on purchase, we generally do not offer refunds once access is granted or content is delivered.
9.2 24-hour access rule. To the extent permitted by law, if you (or your Participants) have had access to online Services for 24 hours or more, no change-of-mind refund is available.
9.3 ACL preserved. Nothing in this Agreement excludes your non-excludable rights under the Australian Consumer Law (ACL). If a consumer guarantee applies and there is a failure with the Services, you may be entitled to a remedy.

10. Changes to inclusions or scope

10.1 Client-requested changes. Requests outside what you bought at checkout may require a new purchase or additional fees.
10.2 Schedule impact. We may reasonably adjust timelines to accommodate any change you request.

11. Third-party terms. Referrals

11.1 Third-party terms. Some Services require you to accept third-party terms (e.g., the learning platform or app store). If you decline required terms, we may be unable to supply all features.
11.2 Referral income. We may receive referral/affiliate fees from third parties (including social platforms).
11.3 Responsibility. We are not liable for third-party acts/omissions outside our reasonable control.

12. Confidentiality

12.1 Each party must keep the other’s Confidential Information confidential and use it only for this Agreement, except where disclosure is (a) to personnel/subcontractors under similar obligations, (b) required by law, or (c) already public (not due to breach).

13. Privacy

13.1 We handle personal information under the Privacy Act 1988 (Cth) and the APPs (and, where applicable, GDPR/UK GDPR) as described in our Privacy Policy on this website.
13.2 You must ensure you have authority/consent to provide any personal information of Participants to us and to our third-party processors used to deliver the Services.

14. Intellectual Property

14.1 Client content licence. You grant us (and our subcontractors) a non-exclusive, royalty-free, worldwide licence to use your content solely to provide the Services. You warrant this use won’t infringe others’ rights and you indemnify us for related claims.
14.2 Raudar/Developed IP. We (or our licensors) own all intellectual property in the Services, platform content, and any materials we create (Developed IP). We grant you a non-exclusive, non-transferable, revocable licence to use the Developed IP only as necessary to receive and enjoy the Services you purchased (for the stated access period).
14.3 Restrictions. You must not copy, share, resell, publicly display, make derivatives of, or otherwise use our content except as permitted by this Agreement or by law.
14.4 Third-party IP. Third-party materials remain owned by their owners and are licensed to you only to the extent necessary to use the Services.

15. Warranties & ACL

15.1 Exclusions. To the maximum extent permitted by law, all warranties not expressly stated are excluded.
15.2 ACL. Nothing in this Agreement excludes, restricts or modifies consumer guarantees under the Competition and Consumer Act 2010 (Cth).

16. Liability

16.1 Cap. To the maximum extent permitted by law and subject to clause 15, each party’s total aggregate liability arising out of or in connection with the Services is limited to the amount you paid to Raudar for the relevant purchase or most recent subscription term (as applicable).
16.2 No consequential loss. To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, or loss of profits, revenue, data, goodwill, or opportunities. This does not limit liability for fraud, personal injury, death, or damage to tangible property, or where liability cannot be excluded under the ACL.
16.3 Your carve-outs. The cap in 16.1 does not limit your liability for infringement of third-party IP, breaches of clause 4 or 5, or non-payment.

17. Subcontracting

We may subcontract any aspect of the Services. We remain responsible for our subcontractors’ performance of the Services.

18. Suspension & termination

18.1 Suspension. We may suspend access immediately if (a) payment fails, (b) we suspect misuse, security risk or material breach, or (c) required third-party terms are declined/withdrawn.
18.2 Termination for convenience. You may cancel a subscription at any time for the next term (see clause 8). For one-off purchases, there is no right to terminate for convenience once access is granted (without prejudice to ACL rights). We may terminate on 10 Business Days’ notice and refund any unused portion of prepaid subscription fees on a pro-rata basis.
18.3 Termination for breach. A party may terminate if the other materially breaches this Agreement and does not remedy within 10 Business Days of written notice (or immediately if incapable of remedy).
18.4 Effects. On termination/suspension, you must stop using our materials and we may revoke access.

19. Notices

19.1 We may send notices to the email associated with your account or purchase. You may notify us at [email protected]
19.2 Email notices are deemed received 24 hours after sending unless delivery failure is known.

20. Force majeure

If a party is prevented from performing a non-payment obligation due to events beyond reasonable control (e.g., natural disasters, war, major outages, epidemic/pandemic or related government action), that obligation is suspended while affected. The affected party must use reasonable endeavours to resume performance.

21. General

21.1 Governing law & forum. This Agreement is governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales.
21.2 Business Day. A Business Day is a day banks are open in Sydney, NSW (excluding weekends and public holidays).
21.3 Amendments. We may update these terms for future purchases/renewals by posting the new version. For active subscriptions, changes take effect on the next renewal unless the change is required by law or for security. We’ll give reasonable notice where practicable.
21.4 No waiver. Severance. A failure to exercise a right isn’t a waiver. If a provision is unenforceable, it is severed to the extent necessary and the remainder continues.
21.5 Assignment. You must not assign or transfer rights or obligations without our written consent. We may assign to a successor or affiliate as part of a restructure or sale.
21.6 Entire agreement. This Agreement (plus the checkout page/offer details and our incorporated policies) is the entire agreement about the Services and supersedes prior understandings.
21.7 Interpretation. 'Including' and similar words are not words of limitation. Headings are for convenience only; references to currency are AUD unless stated otherwise.

Contact

Raudar (NSW, Australia)
Email: [email protected]
Registered address: PO Box 862, Queanbeyan NSW 2620