Privacy Policy
Last updated: 20 October 2025
Raudar (“we”, “us”, “our”) operates online at www.raudar.com and www.raudar.com.au. We respect your privacy and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what personal information we collect, how and why we collect it, how we use and disclose it, and how you can access and correct it or make a complaint.
If you have questions, contact us at [email protected].
The kinds of personal information we collect
Depending on how you interact with us (e.g., browsing our website, creating an account, enrolling in a course, contacting support), we may collect:
Identity & contact: name, email address, phone number, postal/billing address, company/role (if provided).
Account & enrolment: username, course enrolments, progress, assessments, certificates, support queries.
Payment: transaction details and payment method type (note: we use third-party payment processors; we do not store full credit card numbers on our servers).
Technical & usage: IP address, device/browser type, referral source, pages viewed, session duration, approximate location, cookies/pixels identifiers.
Communications & preferences: marketing consents, survey responses, feedback, course reviews, social handles (if you choose to share them).
Sensitive information: (e.g., health information) is not required to use our services. If you voluntarily provide sensitive information, we will handle it with additional care and only with your consent or where otherwise permitted by law.
Children: Our services are not directed to persons under 18. If we learn that a person under 18 has provided personal information, we will delete it as soon as practicable. Parents/guardians can contact [email protected]
Anonymity/Pseudonymity: Where lawful and practicable, you may interact with us anonymously or using a pseudonym (e.g., browsing public pages). Some services (e.g., course enrolment, certification) require identifiable information.
How we collect personal information
We collect information:
Directly from you: when you create an account, purchase a product or a course, complete forms, contact support, or participate in surveys/feedback.
Automatically: via cookies, pixels, and similar technologies when you use our website or platform.
From third parties: (with your consent or as permitted by law) such as payment processors, analytics providers, advertising platforms, learning management systems (LMS), email/SMS providers, or social login providers.
When we collect personal information, we take reasonable steps to notify you of the purposes, how to contact us, and any likely disclosures (including overseas).
Why we collect, use and disclose personal information
We use your information to:
Provide and improve services: deliver products and/or courses, manage accounts, track progress, issue certificates, provide support, troubleshoot issues, and personalise content.
Communicate: send transactional messages (enrolments, receipts, updates), respond to enquiries, and deliver service notices.
Marketing: send optional newsletters, offers, or product updates you’ve subscribed to. You can opt out anytime via the unsubscribe link or by emailing [email protected]
Analytics & product development: understand usage, improve features and content, develop new products and/or courses.
Legal/Compliance: prevent misuse, enforce terms, manage disputes, comply with laws and requests from regulators or law enforcement.
We may use aggregated or de-identified data (which is not personal information) for research, reporting, or marketing.
Third-party service providers & overseas disclosures
We use reputable third-party providers to operate and enhance our services, which may include:
Learning platform / LMS, video hosting, assessment tools
Payment processors (for secure payments)
Marketing/Email/SMS and customer support tools
Analytics, A/B testing, and advertising platforms
Cloud hosting and data storage
These providers only use your information to perform services for us and must handle it securely and in line with privacy law and our instructions.
Overseas disclosures: Some providers may store or process personal information outside Australia (e.g., the United States, the EU, or other jurisdictions). Where we disclose personal information overseas, we take reasonable steps to ensure the recipient protects it in a way that is substantially similar to the APPs (e.g., through contractual safeguards). By using our services, you consent to those overseas disclosures.
Cookies, pixels, and similar technologies
We use cookies and similar technologies to:
keep you signed in, remember preferences, and optimise site performance;
analyse traffic and usage; and
deliver and measure advertising (including retargeting) on our site and others.
Most browsers allow you to block or delete cookies; doing so may affect site functionality. For interest-based ads, you may also adjust settings in the relevant platform (e.g., Google, Meta) or via your device settings.
Direct marketing
We only send electronic marketing if permitted by law and/or with your consent. You can unsubscribe at any time via the email footer or by contacting [email protected]. We do not sell your personal information.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include access controls, encryption in transit, secure development and logging practices, staff training, and contractual protections with our vendors.
Payments
Card data is handled by third-party payment processors that follow industry standards (e.g., PCI DSS). We do not store full card numbers on our servers.
Notifiable Data Breaches
If a data breach is likely to cause serious harm, we will assess promptly and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
Data retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we take reasonable steps to de-identify or destroy it.
Access and correction
You may access the personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, or misleading.
If you have an account, you can update some details in your profile.
Otherwise, contact [email protected]
We will respond within a reasonable time (usually within 30 days). If we cannot grant access/correction, we will provide written reasons and how to complain.
Dealing with unsolicited personal information
If we receive personal information we did not request, we will determine whether we could have collected it under the APPs. If not, we will de-identify or destroy it as soon as practicable if lawful and reasonable.
Links to other sites
Our website may link to third-party websites or services we do not control. Their privacy practices are their own. Review their privacy policies before providing personal information.
Complaints
If you believe your privacy has been breached, please contact us first at [email protected] with details. We take all complaints seriously and will respond within a reasonable period (usually within 30 days).
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001
International users
If you are in the EU/EEA or UK, our legal bases for processing may include: contract necessity, consent, legitimate interests (e.g., analytics, service improvement, security), and legal obligations. Subject to limitations, you may have rights to access, rectification, erasure, restriction, objection, and data portability, and to withdraw consent at any time (does not affect prior lawful processing). You may also lodge a complaint with your local supervisory authority.
California residents
If you are a California resident, you may have rights to know/access, delete, correct, and opt-out of sale/sharing of personal information, and the right to non-discrimination for exercising rights. We do not sell personal information in the traditional sense. We may use advertising cookies that could be considered a ‘sale’/’sharing’ under California law; you can opt out by adjusting cookie settings or emailing [email protected]. We will verify requests as required by law and may request additional information to do so.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on www.raudar.com with a new ‘Last updated’ date. Please review periodically.
Contact us
Raudar
Email: [email protected]
Postal: PO Box 862, Queanbeyan NSW 2620
For general enquiries: [email protected]